Returns Policy

We want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

Returns

We accept return requests within 30 days of the delivery date. Please contact us first before sending anything back — we will provide you with return instructions and the correct return address.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order confirmation or receipt)

How to Start a Return

To initiate a return, please contact us at conexionuk@gmail.com with your order number and reason for return. We will respond within 2 business days with return instructions. Please do not send items back without contacting us first, as returns must be authorised in advance.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–14 business days.

Damaged or Faulty Items

If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage at conexionuk@gmail.com. We will arrange a replacement or full refund at no extra cost to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Return Postage

Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be held responsible for items lost in transit.